Refund Policy

Last updated October 5, 2026

Refunds

We want you to be happy with ClipCookie Pro. You can get a full refund:

• New subscriptions: within 14 days of your first payment, monthly or yearly, for any reason.
• Yearly renewals: within 14 days of the renewal payment, for any reason.

Monthly renewal payments are not normally refunded, because you can cancel at any time before the next one. If something went wrong, such as being charged twice or ClipCookie not working for you, contact us and we will help. This does not affect any rights you have under the consumer law where you live.

How to ask for a refund

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders.

• Go to paddle.net, find your order using the email address and details from your receipt, and request a refund; or
• email support@clipcookie.com with the email address you used at checkout.

Paddle processes approved refunds to your original payment method, usually within 5 to 10 business days, depending on your bank. When a refund is made, ClipCookie Pro on your account ends.

Cancelling

Cancel any time from Account → Manage subscription in ClipCookie, or from the link in your Paddle receipt. You keep 4K export until the end of the period you have already paid for, and you will not be charged again. Cancelling on its own does not refund the current period; ask for a refund as described above if you are within the refund window.

Questions

Email support@clipcookie.com. Dave Ying · 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051