Support

Questions, bugs or billing problems: email support@clipcookie.com. Every message is read by the developer.

Contact

Billing and receipts: payments are handled by Paddle.com. You can also look up your order at paddle.net.

Dave Ying, 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051

Common questions

How do I cancel ClipCookie Pro?

Open ClipCookie, click Account in the title bar, then Manage subscription. You can also use the link in your Paddle receipt email. You keep 4K export until the end of the period you paid for.

How do I get a refund?

Within 14 days of a new subscription or a yearly renewal, ask at paddle.net (use the details from your receipt) or email us. See the Refund Policy for details.

I paid but 4K is still locked.

In ClipCookie, open Account and click Refresh. It can take a minute for the payment to reach your account. Make sure you are signed in with the same email you used at checkout. Still stuck? Email us with your receipt.

I did not receive my sign-in code.

Codes come from login@auth.clipcookie.com and expire after ten minutes. Check your spam folder, wait a minute, then ask for a new code.

Does ClipCookie upload my videos?

No. Your media and projects stay on your computer. See the Privacy Policy for the optional services that can receive audio or frames when you choose to use them.